Types of After-Sale Services
After-sale services refer to further services provided by businesses to customers who have purchased products from them. These services contribute to the business units' revenue and customer attraction. Various types of after-sales services are outlined below:
Usage: Providing instructions or pre-installation services for customers to use the product correctly.
Education: Offering essential training, especially for technical products or services.
Assurance: Providing guarantee, warranty, and return/replacement services to ensure customer satisfaction.
Assistance: Helping customers with product configuration, installation, and related support.
Support: Offering customer support through online and offline channels to address grievances.
Reward: Providing attractive rewards such as discounts, offers, cashback, or referral rewards to encourage customer loyalty and boost sales.